Building a Team’s Emotional Intelligence
Article appeared in Corridor Business Journal, July 30, 2012

The news from his boss was not good. The team’s customer was not at all satisfied with the progress made to date on the new software design. To make matters worse, two of the ten team members had requested transfers to other projects. Martin, the team leader, knew the team was struggling. He sensed morale was low. What was not obvious was how to get the team turned around. Read more

Getting Unproductive Meetings Under Control
Article appeared in Corridor Business Journal, Jan 14, 2008

It seems like more and more things these days are out of control. Gas prices, healthcare costs, global warming, and unproductive meetings. Unproductive meetings? How can I possibly equate unproductive meetings with healthcare costs, you ask? Well, think about the amount of time managers and employees spend in meetings. According to a 2005 article in The Ayers Report, some 25 million meetings take place in corporate America daily. Roughly half that time is wasted. If you think about the average hourly wage, including benefits, of the people in those meetings, the length of the meeting, and the time wasted, that becomes an extremely alarming figure. Read more

Accountability Demands Clarity!
Article appeared in Corridor Business Journal, June 4, 2007

Over the past 18 months, one of my most requested seminars has been on the topic of accountability. Increasingly, managers and team members desire a work place where people take ownership, accept responsibility, do the work, and eliminate blame and excuses when things do not work out as planned. Sounds ideal, doesn’t it? Read more