Welcome to PeopleSmart

In May 2002, I had the wonderful privilege to meet one of my favorite authors and training mentors, Dr. Mel Silberman of Active Training at the ASTD (American Society for Training and Development) Conference in New Orleans.  His newest book with co-author Freda Hansburg, PeopleSmart: Developing Your Interpersonal Intelligence is absolutely wonderful.  In June of 2002, I traveled to Philadelphia to become a PeopleSmart certified trainer.  I am excited to announce this addition to our core curriculum beginning January, 2003.

Read what other authors and trainers have to say about PeopleSmart:

"A masterpiece...the most skillfully organinzed, user-friendly, and personally useful handbook of interpersonal lessons currently available.

          Jim Kouzes, Chairman emeritus, tompeters!company

"As E-commerce 'commoditizes' the world, PeopleSmart is the preeminent intelligence.  Theoretically sound.  Well researched.  Very reader friendly!"

          Stephen Covey, author, The Seven Habits of Highly Effective People

"PeopleSmart is an outstanding 'how-to' guide on connecting effectively with people.  It is essential reading for growing important relationships in our personal and professional lives."

          Ken Blanchard, co-author, The One Minute Manager

WHAT HAPPENS When People In Your Organization Work "People Smart"?

• People Like Their Job Better
  • More people complain about the people they work with than the work they have to do.
  • Good working relationships make even the worst job bearable.
  • If people like their job better, they are more likely to remain than leave.
• Fewer People Lose Their Jobs Improving Retention
  • 90% of firings are the result of poor people skills.
  • While people can be coached or trained in how to do their job, people skills are a greater liability.  However, they can be improved as well through training and coaching.
  • When members of your organization improve their people skills, they not only keep their job, they increase their prospects of advancement.
• The Total Organization Is More Successful
  • A service or product is only as good as the people who create it and provide it.  A People Smart organization has people who choose and use a wide array of skills to work effectively with colleagues and customers to bring out the best in them.
  • When everyone works People Smart, the collaboration needed to drive organizational performance increases.
  • Customers appreciate the way they are treated!

WHAT IS COVERED In Working "People Smart"?

• Are You Working People Smart?
  • The Eight Essential People Smart Skills
  • The Features and Benefits of Working People Smart
  • The Four Steps to Developing People Smart Skills
  • Your People Smart Quotient (PQ)
• Understanding People
  • The Difference Between Labeling People and Understanding Them
  • Two Ways to "Listen for Undrestanding"
  • Reading Body Language
  • Three Ways to Interpret Puzzling Behavior
• Expressing Yourself Clearly
  • How Words Can Be Confusing to Others
  • Communicating Complex Ideas
  • Including the Listener
  • Straight Talking
• Asserting Your Needs
  • The Business Benefits of Asserting Your Needs
  • Getting Clear What You Want
  • Remaining Calm and Confident in Difficult Situations
  • Four Ways to Persist When Others Don't Change
• Exchanging Feedback
  • The Value of Other People's Perspectives
  • Identifying When Feedback is Needed
  • Giving Quality Feedback
  • Obtaining Constructive Feedback from Others
• Influencing Others
  • The Difficulty of Overcoming Resistance
  • Sizing Up Your Audience
  • Getting Your Foot in the Door
  • Appealing to Someone's Needs
• Resolving Conflict
  • Your Conflict Style
  • Identifying Work Situations in Which Conflict Resolution Is Essential
  • Understanding the Needs of the Other Side
  • Gaining Agreement
• Being A Team Player
  • Understanding the Team Concept
  • The Chanllenges of Being a Team Player
  • Identifying Work Situations in Which Collaboration Is Essential
  • Three Ways to Promote Teamwork
• Shifting Gears
  • The Difference Between Flexibility and Consistency
  • Identifying When a Work Relationship Is in a Rut
  • Three Ways to Shift Gears
  • Changing Tactics in Difficult Situations
• People Smart Day By Day
  • Choosing the Right Skill for the Situation
  • Assessing Your Current Strengths and Weaknesses
  • Deciding When and Where to Practice your Skills
  • Developing an Action Plan to Prevent Relapse

To learn more about PeopleSmart, please vist our website by clicking on the link in this sentence.  We encourage you to participate in the self/peer assessment at no charge.  The results will be e-mailed to you anonymously.  You will immediately get feedback as to your interpersonal intelligence strengths and areas to improve.  To complete the assessments, click on the PeopleSmart link and then select "PS Scales" or click on this "PS Scales" link.

If you are interested and would like more information regarding the course please contact us by email at Info@GaleMoteAssociates.Com or by phone (319) 364-2739.  We are also available to present the course within your own organization.  Please contact us for details.