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Gale Mote Associates specializes in customized training
design, facilitation, and organizational development
consulting. We offer
skills training, motivational workshops, and keynotes in the
following content areas:
Total Quality
Management
High Performing Work Cultures
Team Building
Implementing Successful Change
Employee Involvement Techniques Attitude
and Self-Image
Empowerment Strategies Win-Win
Relationships
Self-Directed Work Teams
Stress Management
Establishing Ownership and Accountability Communication
Skills
Customer Service Skills
Consensus Decision Making
Problem Solving
Leadership and Coaching Skills
Team Facilitation
Effective Meeting Skills
Conflict Resolution
Personality Profiling
Performance Management
360 Degree Feedback
Emotional Intelligence
In
addition, Gale Mote provides individual mentoring and coaching to
managers and front-line supervisors.
We will custom tailor a
presentation or training course on any of the above topics for your
unique training needs.
Please contact us for a detailed proposal.
If you would like to
preview Motivational Presentation Topics click
here.
If you would like to preview training objectives for a
course designed to build skills for a High Performance Work
Environment, click on the links below:
Module 1:High
Performance Work Systems Defined
Module 2: Managing the Stress of Organizational
Change
Module 3: Interpersonal Communication
Skills
Module 4: Team Building
Skills
Module 5: Coaching and Leadership
Skills
Module 6: Problem Solving and Decision Making
Skills
Motivational Presentation
Topics:
1. “Blessed are They Who
are Flexible”
"Blessed are they who are flexible for they
shall never be bent out of shape!" Change is
inevitable for all of us in our personal and professional
lives. It is so easy, however, to become complacent, rigid,
and "stuck in a rut!" This motivational presentation
identifies sources of resistance and offers practical suggestions
for "letting go, stretching ourselves, being more flexible, and
moving on!"
2. “Who Killed
Motivation? The Case of
the Missing Heart!”
This fun and uplifting presentation deals with
management’s responsibility to build an environment at work that
motivates, inspires, and allows people to be the very best they can
be. It discusses how to
build a work place where people choose to give more, be more, and
reach for the stars!
3. “Nobody Ever Washes a
Rental Car!”
Many organizations aspire to become High
Performance Work Organizations with highly empowered and involved
team members. Very few
companies succeed. This
enlightening and motivational presentation clearly demonstrates how
to create ownership and accountability through teamwork and employee
involvement. The
emphasis is on keys to successful implementation and pitfalls to
avoid.
4. “What Goes Around,
Comes Around!”
This presentation provides insight into the do’s
and don’ts of 360-Degree Feedback or Peer Reviews. This process is vital to the
success of teams and high performance. Proper use and
implementation is critical to success. Participants actually get to
participate in the process during this presentation.
5. “Things They Never Told
You about Teams That You Need to
Know!”
This presentation discusses why teams fail and
what to do to prevent it from happening in your organization. Teams are not a
panacea. While critical
to the success of High Performance Work organizations and
competitiveness in a global world, implementing effective teams is
not easy. This
inspiring and educational presentation teaches all of us how to be
more successful working together.
6. Time Management? When Pigs
Fly!
There are only 24 hours in a day. Smart people can’t make more
time and rich people can’t buy more. We cannot manage time; we
can only manage ourselves.
This fun and practical presentation provides tips and
techniques to get the most from each day, increasing productivity
and a sense of accomplishment.
7. Spring Cleaning! Helpful Tips and Techniques
to Spruce Up Your Attitude
George
Bernard Shaw said, “Better keep yourself clean and bright; you are
the window through which you must see the world.” Everyone starts off in this
world with a clean window.
Over time, however, it gets smudged with ridicule, rejection,
disappointment, tragedy, negativism, and doubt. This motivational
presentation is Windex for the soul.
8. Running on Empty! Here’s Some Fuel for
Thought!
This
presentation is designed to provide practical tips on reducing
stress and building a positive self image. Features key tips and
techniques from the #1 Bestseller by Dr. Richard Carlson, Don’t
Sweat the Small Stuff and Its All Small
Stuff!
9.
Your Way, My Way and a Better Way!
This presentation highlights the four critical
factors in building win/win relationships:
1. Open, Honest Communication with no Fear
2. Mutual Trust and Respect
3. Creative Problem Solving
4. Balance: Empathy for All Points of View (Listening and
Feedback Tips
Relationships are not 50/50! They are 100/100! Each must want the best for
the other. Teamwork is
when everyone is committed to each other’s success. This motivational workshop
provides practical tips for working together, resolving conflict,
and creating open communication within and among teams.
10. Go
Ahead...Make Their Day
Using
the popular video, F.I.S.H. describing the success of the Pike Fish
Co. in Seattle, Washington, we will explore how to bring energy and
passion to our work and lives, serving our customers like never
before. Your internal and external customers will never be the
same!!
1. Play!
2.
Make Their Day!
3. Be There!
4. Choose Your Attitude!
11.
"Be the Pebble!"
Ben Zander, Conductor for the Boston Philharmonic Orchestra says,
"Throw yourself into your life like a pebble into a pond and
notice the ripples." When you are a pebble, you create
positive ripples in the lives of the people you care about most, at
work and at home. This entertaining and inspirational
presentation outlines five critical factors for smoothing out our
rough edges and polishing our habits. These include the power
of choice, confidence, character, contribution, and commitment.
12.
The "WOW" Factor!
Jeffrey
Gittomer says, "Customers satisfaction is worthless. Customer
loyalty is priceless." Success in any kind of business
today depends on customers who are delighted with who you are and
the services you provide. They walk away, each and every time
saying, "WOW!" This entertaining and
motivational presentation takes a look at memorable customer service
inside and outside an organization and the people practices that
make these memories pleasurable or a walking nightmare!
13.
Get Mote-ivated!
Down in the dumps? Stuck in a rut? Running on empty?
This fun and energizing presentation will help you to re-energize
and stretch yourself so you will be in better shape tomorrow!
We will explore sources of stress and find fun, practical ways to
take back our lives and bring back our smiles!
RETURN
Topical
Outline:
Module 1: High Performance Work Systems
Defined
Time: 8 Hours
Objectives:
< To help participants
understand the principles and concepts of World Class organizations
and why employee involvement is the essential ingredient to
improvements in quality, productivity, and customer
satisfaction.
<
To create a sense of urgency to view our processes and
customers in a new way.
<
To appreciate the opportunities provided in a high
involvement work culture.
<
To understand the importance of identifying and consistently
meeting and exceeding customer
expectations.
<
To understand and respect the concept of the internal
customer.
<
To learn what quality really means and how it
applies to day-to-day
responsibilities.
<
To identify sources of waste in the organization and how to
create value-added processes and
systems.
<
To benchmark against World Class and Malcolm Baldrige Award
Winning organizations who have effectively implemented a total
quality, high employee involvement
culture.
Training
Topics:
Understanding Changing Customer Expectations (Customer
Needs/Demands)
New Definitions for Quality, Productivity,
and the Customer
High Performance Work Systems
Defined
- The New Pioneers
- The Wainwright Story
- Flight of the Buffalo: Learning to Let Employees
Lead
Why Employee Involvement? What are the
Expectations?
Why Teams?
Why Now? What is
My Role?
Creating a vision for High Performance for Your
Organization
Expected Outcomes:
< Participants
will understand the need for employee involvement and what employee
involvement is and is not.
< Participants
will be able to identify their internal customers and suppliers and
know how to measure their performance in meeting customer
expectations.
< Participants
will understand what quality, productivity, and customer
satisfaction means to their
organization.
< Participants
will create a vision for High Performance within Oldcastle and know
how to measure progress in building and sustaining a culture of
employee involvement.
RETURN
Module
2:
Managing the Stress of Organizational
Change
Time: 8 Hours
Objectives:
<
To appreciate and understand the
need for change; to explore why we need to provide
more opportunities for meaningful employee
involvement throughout the organization; to build an enthusiasm for
change. To learn how to champion change efforts within the
organization rather than resist and become a victim; to learn how to
become a change agent and build resiliency for
change.
<
To learn the stages involved in the change process and how to
lead people through each stage with less pain and more
gain.
<
To learn how to effectively deal with resistance to change
and anticipate the barriers and obstacles; how to successfully deal
with paradigms and mindsets.
<
To identify the characteristics of successful change efforts;
lessons learned.
<
To
understand how to lead change efforts; defining roles and
responsibilities.
<
To identify the CSF's (Critical Success Factors) necessary to
make change happen in an
organization.
<
To learn how cultures transform over time and how to assess
progress.
Training
Topics:
Formula
for Implementing any Change with Success
Understanding the Need for
Change
Critical Successful Factors for Introducing and
Implementing Change
Overcoming Resistance to Change
- Who Moved My Cheese?
- Understanding the Power of Paradigms (Joel Barker
VideoTape)
Understanding Our Roles in Making Change
Happen
New Work Habits for a Radically Changing
World
Everyday Creativity: Techniques to Expand Creative
Thinking
Expected Outcomes:
X Changes
initiated within the organization will be planned and implemented
with more success.
X
Team members will be more eager to initiate and accept
change.
X
Team members will learn how to champion change in their
personal and professional lives.
RETURN
Module 3: Interpersonal Communication
Skills
Time: 16 Hours
Objectives:
<
To identify the characteristics of effective communicators
and benchmark personal effectiveness while developing an action plan
for continuous improvement.
<
To understand the importance of attitude in achieving
success.
<
To learn techniques to get and keep a positive attitude; to
learn how to build a positive work
environment.
<
To identify techniques to build a positive
self-image.
<
To learn how to be assertive rather than passive or
aggressive.
<
To learn how to build one’s emotional intelligence or EQ;
learning to be proactive rather than
reactive.
<
To learn how to build and sustain win/win
relationships.
<
To learn how to build trust within the team and the
organization; to learn how to drive out fear and facilitate open,
honest communication.
<
To identify behavioral styles and learn to respect diversity
in teams; to learn how to "flex" personal styles for effective team
interaction.
<
To learn how to read and monitor non-verbal
signals.
<
To learn how to listen to understand; to develop techniques
to become an "active" listener.
<
To learn how to give and receive feedback (positive and
constructive).
<
To identify techniques to improve communication across shifts
and among different areas/teams.
Training
Topics:
Characteristics of an Effective
Communicator
Attitude:
What is it?
Why is it important?
Who controls it?
How do we change it?
How to Overcome Negativity in the
Workplace
Techniques to Build a Positive Self-Image: Lou Holtz and
“Do Right!”
How to Build Trust and Drive Out Fear within Teams and
the Organization
How to Encourage Open, Honest Communication: No Trips to
Abilene!
Personal Behavioral Profile Analysis: What's My Style and
So What?
Understanding Non-Verbal Signals: What Do They
Mean?
Listening Tools and Techniques: Characteristics,
Self-Assessment, Action Plan
Active Listening: Steps in the Process and Practice
Session
Characteristics of Effective
Feedback
5 Steps in Giving and Receiving Feedback: Practice
Session
Expected
Outcomes:
<
Team members will be able to communicate more openly and
honestly with one another.
<
Team members will know how to listen and give feedback to
improve team relationships.
<
Team members will be more positive and confident in their
ability to contribute to the team in a meaningful
way.
<
Team members will know how to effectively respond to
difficult, problem behaviors.
<
Team members will develop a personal action plan to improve
communication skills.
<
Team members will understand and respect their own behavioral
styles and know how to "flex" their styles to build win/win
relationships.
RETURN
Module
4:
Team Building Skills
Time: 12 Hours
Objectives:
<
To identify the benefits and challenges of work in teams; why
teams are more effective than traditional organizational
structures.
<
To identify the characteristics of high performance work
teams and assess work team
effectiveness.
<
To identify the expectations for an effective team
player.
<
To provide 360N feedback on team
performance to all members.
<
To learn the four stages of team development: forming,
storming, norming, and
performing.
<
To learn how to advance confidently through each stage of
team development; learning how to construct a team vision statement,
performance measurements (task and process), goals and objectives,
team expectations and guidelines (code of conduct), and how to
define roles and
responsibilities.
<
To learn how to establish responsibility and accountability
in a team-based environment.
<
To learn group dynamic skills necessary for effective team
interaction including gatekeeping, consensus decision making,
harmonizing, summarizing, clarifying, initiating, and evaluating
performance.
<
To identify each team member's personal style for resolving
conflict.
<
To learn techniques to manage disagreement and resolve
conflict in teams.
<
To learn how to conduct effective team
meetings.
Training Topics:
Types of Teams and When to Use
Each
- Unique Characteristics of Self-Directed Work
Teams
Benefits and Challenges of Working in
Teams
Characteristics of High Performing Work
Teams
Team Player: What's Expected of Me? What's In It For
Me?
4 Stages of Team Development and How to Lead a Team
Through Each Stage
5 Steps in Building a Solid Team
Foundation
- Tools to Create a Team Vision and Code of
Conduct
- Techniques to Define Roles, Responsibilities, and
Accountability
"14" Group Dynamic Skills for Effective Team
Interaction
Consensus Decision Making and Problem Solving
Techniques
Effective Conflict Resolution
Techniques
Tips on How to Conduct and Participate in an Effective
Team Meeting
Team Performance Measures: Some Examples
Expected
Outcomes:
X
Team members will have the skills necessary to build
effective cooperative relationships within their teams and among
theams from different areas.
X
Team members will know how to operate productively in a
team-based environment.
X
Team members will know how to monitor and assess their own
performance as a team.
X
Team members and facilitators will know how to structure a
team for maximum effectiveness.
X
Team members will develop the skills to become self-managing
over time.
X
Team members will develop a strong "internal customer"
orientation.
X
Team members will understand the overall purpose and
direction for teams; teams are not an end in themselves...they are a
means to an end.
X
Team members will know how to solve problems in an efficient
and effective manner.
RETURN
Module
5:
Coaching and Leadership Skills
Time: 12 Hours
Objectives:
<
To learn how to lead in a team based environment; changing
role from supervisor to coach.
<
To understand how to effectively use situational leadership
with teams.
<
To clarify roles, responsibilities, and expectations for team
resources/coaches; to conduct a personal assessment on effectiveness
in each of the new roles (champion, barrier buster, coach,
visionary, etc.)
<
To learn how to delegate and share responsibility without
dumping or micro-managing.
<
To learn how to coach teams for improved
performance.
<
To understand what empowerment is and what it is
not.
<
To learn how to teach and mentor team members in the skills
necessary to be effective in their new roles; to learn how to
transfer ownership.
<
To learn how to facilitate team
meetings.
<
To learn how to build a motivating work environment where
team members choose to use their discretionary effort and give more
energy to the team.
<
To learn how to deal with "non-team players.”To identify the
most common problems encountered by teams and how to work through
each.
<
To learn how to build responsibility, accountability and
enthusiasm within and among
teams.
Training Topics:
From Supervisor/Manager to Coach: Defining New Roles and
Responsibilities
- Building a Team of Champions: 4 Critical
Steps
Identifying the Skills Required to Be an Effective Coach:
Self-Assessment
- The Practical Coach: Encouraging, Correcting, and
Challenging Your Team
Situational Leadership: What It Is and How To Use It With
Teams
- Directing, Coaching, Support, and
Delegating
- Personal Leadership Preference
- Employee Development Level: Different Strokes for Different
Folks
Techniques for Effective Delegation: Do’s and
Don’ts
How to Build a Motivating Environment for
Teams
- How to Reward and Recognize Teams and
Individuals
- How to Energize Teams
Techniques and Tools to Effectively Solve Common Team
Problems
Challenges of Leadership
- Why Employees Don’t Do What They are Supposed to Do and
What to Do About It
- Coaching for Improved
Performance
Expected Outcomes:
X
Team leaders and resources will clearly understand their new
roles and what is expected of them in a team-based
environment.
X
Team leaders and resources will develop the skills necessary
to lead, coach, mentor, and facilitate
teams.
X
Team leaders and resources will know how to effectively
support and champion teams within the
organization.
X
Team leaders and resources will know how to build a
motivating work environment for teams to grow and
succeed.
RETURN
Module
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